Dedicated technical delivery for a pharmaceutical manufacturer
A pharmaceutical contract development and manufacturing organization works with CiTechT for engineering, scientific, and manufacturing delivery support.
A pharmaceutical contract development & manufacturing organization (CDMO) scaling technical delivery via an onsite model.
Anonymized engagementThe Challenge
Our client, a pharmaceutical contract development and manufacturing organization, needed additional support across engineering, manufacturing, and scientific functional areas. Internal teams were operating with limited capacity while demand for specialized technical work continued to grow. Based on earlier work in another geographic market, the organization selected CiTechT as a dedicated delivery partner for these technical and operational workstreams. The engagement represented an expansion of the relationship and required consistent coordination across business and technical stakeholders.
Our Solution
CiTechT implemented an onsite coordination model with a dedicated specialist working directly at the client's facility. This presence enabled deeper engagement with functional leaders, a stronger understanding of operational requirements, and clearer coordination across workstreams. To support the client's needs, we mobilized a dedicated delivery team and refined a structured intake, review, and feedback method. This process made decisions easier to track and helped the organization move through technical requirements with more consistency.
Implementation Approach
Established onsite coordination model with a dedicated specialist
Deployed dedicated delivery team for the client engagement
Developed comprehensive understanding of client's engineering, manufacturing, and scientific requirements
Built strong relationships with functional leaders across key areas
Implemented structured intake and review process
Established weekly reserved review time with client teams
Created structured feedback forum for faster decision-making
Coordinated requirements across engineering disciplines
Supported scientific workstreams across multiple specializations
Supported manufacturing functions with pharmaceutical industry context
Maintained ongoing communication and relationship management with client stakeholders
Results & Impact
Results at a glance
Dedicated coordination at client facility
Delivery partner for these workstreams
Functions supported
Delivered support across engineering, scientific, and manufacturing functions
Kept the engagement running smoothly with an onsite coordinator
Became the client's dedicated delivery partner for these workstreams
Built working relationships with functional leaders across the site
Gave the client a clearer view of technical capacity and needs
Sped up decisions with a structured intake and review process
Created a repeatable coordination model for ongoing work
Kept the partnership through consistent delivery
Our Tech Stack
The tools and platforms used to deliver this work
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