Content Operations
Content Moderation at Scale
Multilingual moderation teams, scheduled coverage and specialist wellbeing support for a game developer expanding user-generated content.
At a glance
The starting point
Growing content volumes
A new creative mode let players build and share game environments.
The work
Build moderation teams
Multilingual specialists, documented policies and wellbeing support.
The result
Broader coverage
US and Mexico teams covered scheduled shifts, weekends and holidays.
Details
The challenge
A new creative mode was set to increase player-created content. Moderation capacity needed to adapt as volumes changed.
The goal
Scale Trust and Safety coverage across languages while supporting specialists handling psychologically demanding content.
What CiTechT did
Built US and Mexico moderation teams with dedicated management, training, policy documentation, performance reporting and a wellness program.
Process
1 / 6 · Set up operations
Established US-based management for specialist oversight and client reporting on ticket volumes and performance indicators.
Results
- 7 languages
- Multilingual US specialists
- Weekends & holidays
- Scheduled coverage maintained
- US + Mexico
- Delivery locations
- Supported high-volume review of player-created content
- Expanded multilingual capacity across US and Mexico teams
- Maintained scheduled weekend and holiday coverage
- Improved team continuity through documented policies and training
- Established professional wellbeing support for moderation specialists
- Added career pathways and recognition programs to support team stability
Methods and capabilities
- Trust and Safety
- Content Moderation
- Multilingual Support
- Policy Documentation
- Workforce Coordination
- Specialist Wellbeing
Need to scale content operations?
Tell us about your content, coverage and team needs. This case will be included in your inquiry.