Global Infor CloudSuite Rollout
A global health and wellness company worked with our Infor team to implement a Financials ERP system on a tight timeline.
A multinational health & wellness company headquartered in the UK, with operations across six countries.
Anonymized engagementThe Challenge
Our client, a multinational health and wellness organization headquartered in the United Kingdom, faced a critical timeline constraint requiring implementation of a Financials ERP system within an eight-week window. This aggressive schedule was driven by substantial costs associated with maintaining a Transitional Service Agreement (TSA) with their incumbent vendor. The organization operates significant facilities across six countries worldwide, necessitating a solution that could be tailored to meet the unique operational requirements and regulatory environments of each geographic location. The client evaluated multiple ERP platforms and ultimately selected Infor CloudSuite based on its superior user experience design and the operational efficiencies achievable through consolidating financial operations onto a unified ERP platform.
Our Solution
The client selected CiTechT based on relevant Infor implementation experience and a focused rollout methodology. We assembled a dedicated team of Infor-certified specialists with CloudSuite Financials experience, enabling us to execute the project using an Agile delivery framework. Our implementation approach centered on developing a Single Core Model that standardized core financial processes across all locations, while also creating location-specific customizations to accommodate unique business rules, regulatory requirements, and operational workflows at each international facility. This balanced approach supported consistency in financial reporting and processes while maintaining the flexibility needed for local operations.
Implementation Approach
Conducted rapid discovery and requirements gathering sessions with stakeholders across all six countries
Assembled team of Infor-certified specialists with specialized CloudSuite Financials expertise
Designed and developed Single Core Model establishing standardized financial processes globally
Created location-specific customizations for operations in each international market
Executed Agile implementation methodology with iterative development and testing cycles
Performed comprehensive design verification and validation of all system configurations
Conducted user acceptance testing with finance teams from each geographic location
Deployed CloudSuite solution and migrated financial data from legacy systems
Provided comprehensive training and knowledge transfer to client teams across all locations
Results & Impact
Results at a glance
To initial launch (vs 8-week target)
Worldwide rollout (ex-North America)
Live on a single core model
Achieved initial system launch in six weeks, exceeding the aggressive eight-week timeline requirement
Successfully completed design verification and deployed CloudSuite to support live financial transactions within eight weeks
Significantly reduced costs associated with Transitional Service Agreement, generating substantial savings
Reallocated TSA cost savings to support the broader ERP program
Completed worldwide rollout of complete CloudSuite suite within one year, excluding North America
Established foundation for North American expansion planned for the following year
Deployed solution to Australia and New Zealand operations within five months of project initiation
Extended rollout to United Kingdom and Ireland facilities within seven months
Successfully implemented in Italy within eight months of project start
Completed Asia-Pacific deployment within eleven months, demonstrating rapid global expansion capability
Our Tech Stack
The tools and platforms used to deliver this work
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