CiTechTContact

Device Deployment

Enterprise Epic Device Inventory, Deployment, and Configuration

A state hospital system consolidated its EMR platform across newly acquired worksites through Epic device inventory, deployment, and configuration services.

Client
Healthcare · Multi site hospital system · U.S.
Industry
Healthcare · Hospital System
Engagement
Anonymized engagement
Related service
Cloud Infrastructure
The starting pointMultiple acquired worksites

Devices and deployment needed to align before the Epic transition.

The workInventory, configure & test

Coordinated technicians and site work through a phased rollout.

The resultEvery site ready for go live

All sites stayed on the deployment schedule.

Delivery summary from the published, anonymized engagement.

Behind the delivery

The project, in detail.

A technician checking a scanner and mobile workstation in a healthcare setting. Illustrative photograph.
Illustrative work context; not the client’s site or staff.

The challenge

Details

Our client chose to implement Epic across recently acquired worksites to consolidate their EMR platform enterprise wide. Lacking internal bandwidth to manage this complex migration, they needed a trusted partner to ensure all hardware devices were compliant and capable of running Epic effectively. CiTechT was selected based on our proven ability to deliver projects within budget constraints while adhering to critical timeframes.

What CiTechT did

Details

CiTechT deployed a comprehensive field services team led by an experienced project manager to support this enterprise wide migration. Our technicians executed a phased approach, beginning with a complete inventory of all existing devices, followed by strategic deployment of new hardware where needed, and comprehensive device testing and configuration. We integrated dedicated project management resources to oversee team performance, maintain schedule and budget adherence, and proactively address critical issues throughout the engagement.

How the work ran

Details
  1. Conducted comprehensive inventory of all site equipment using structured tracking methods for desktops, printers, scanners, and peripheral devices
  2. Performed detailed gap analysis to identify missing equipment and procurement requirements
  3. Executed phased deployment strategy, setting up all new equipment for immediate team use
  4. Conducted Technical Dress Rehearsal (TDR) utilizing standardized scripts to validate all equipment functionality
  5. Ensured complete equipment readiness and full functionality before Epic go live across all sites
  6. Developed comprehensive welcome packets for new technicians and streamlined onboarding processes

Results

Outcomes from the published engagement.

On scheduleAll sites kept on the deployment schedule
Multi siteRollout across all acquired worksites
PhasedInventory, deployment, and configuration

Explore all published outcomes

Details
  • Kept all client sites on the deployment schedule
  • Dedicated project management kept delivery coverage stable and stakeholders informed throughout the migration
  • Built replacement planning so technician turnover did not stall the work
  • Onboarded new technicians quickly with a clear ramp up process
  • Configured and tested every site before Epic go live
  • Helped the client grow the team and finish equipment deployment across all sites

Technologies and methods

Details
  • Epic EMR
  • Field Services Management
  • Device Configuration & Testing
  • Project Management
  • Technical Dress Rehearsal (TDR)
  • Hardware Deployment & Inventory
  • Gap Analysis
  • Equipment Compliance Validation

Planning a device rollout?

Tell us about your sites, equipment and readiness requirements. This case will be included in your inquiry.

Contact

Related services

This engagement covers device inventory, configuration and rollout. Cloud Infrastructure is a related next step, not evidence that this was a cloud migration.