Enterprise Epic Device Inventory, Deployment, and Configuration
A state hospital system successfully consolidated its EMR platform across newly acquired worksites through comprehensive Epic device inventory, deployment, and configuration services.
The Challenge
Our client chose to implement Epic across recently acquired worksites to consolidate their EMR platform enterprise-wide. Lacking internal bandwidth to manage this complex migration, they needed a trusted partner to ensure all hardware devices were compliant and capable of running Epic effectively. Apex was selected based on our proven ability to deliver projects within budget constraints while adhering to critical timeframes.
Our Solution
Apex deployed a comprehensive field services team led by an experienced project manager to support this enterprise-wide migration. Our technicians executed a phased approach, beginning with a complete inventory of all existing devices, followed by strategic deployment of new hardware where needed, and comprehensive device testing and configuration. We integrated dedicated project management resources to oversee team performance, maintain schedule and budget adherence, and proactively address critical issues throughout the engagement.
Implementation Approach
Conducted comprehensive inventory of all site equipment using structured tracking methods for desktops, printers, scanners, and peripheral devices
Performed detailed gap analysis to identify missing equipment and procurement requirements
Executed phased deployment strategy, setting up all new equipment for immediate staff use
Conducted Technical Dress Rehearsal (TDR) utilizing standardized scripts to validate all equipment functionality
Ensured complete equipment readiness and full functionality before Epic go-live across all sites
Developed comprehensive welcome packets for new technicians and streamlined onboarding processes
Results & Impact
75% of client sites on track to meet completion deadlines, demonstrating strong project momentum
Enhanced project management approach significantly improved team retention and stakeholder communication
Implemented successful backfill program with average two-week turnaround time for technician replacements
Optimized onboarding system increased efficiency for recruiters and improved new hire integration
All sites fully configured and operational, ready for seamless Epic go-live
Delivered expertise enabling client team expansion and comprehensive equipment deployment
Our Tech Stack
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