Enterprise Epic Device Inventory, Deployment, and Configuration
A state hospital system consolidated its EMR platform across newly acquired worksites through Epic device inventory, deployment, and configuration services.
A state hospital system consolidating its Epic EMR across newly acquired worksites.
Anonymized engagementThe Challenge
Our client chose to implement Epic across recently acquired worksites to consolidate their EMR platform enterprise-wide. Lacking internal bandwidth to manage this complex migration, they needed a trusted partner to ensure all hardware devices were compliant and capable of running Epic effectively. CiTechT was selected based on our proven ability to deliver projects within budget constraints while adhering to critical timeframes.
Our Solution
CiTechT deployed a comprehensive field services team led by an experienced project manager to support this enterprise-wide migration. Our technicians executed a phased approach, beginning with a complete inventory of all existing devices, followed by strategic deployment of new hardware where needed, and comprehensive device testing and configuration. We integrated dedicated project management resources to oversee team performance, maintain schedule and budget adherence, and proactively address critical issues throughout the engagement.
Implementation Approach
Conducted comprehensive inventory of all site equipment using structured tracking methods for desktops, printers, scanners, and peripheral devices
Performed detailed gap analysis to identify missing equipment and procurement requirements
Executed phased deployment strategy, setting up all new equipment for immediate team use
Conducted Technical Dress Rehearsal (TDR) utilizing standardized scripts to validate all equipment functionality
Ensured complete equipment readiness and full functionality before Epic go-live across all sites
Developed comprehensive welcome packets for new technicians and streamlined onboarding processes
Results & Impact
Results at a glance
All sites kept on the deployment schedule
Rollout across all acquired worksites
Inventory, deployment, and configuration
Kept all client sites on the deployment schedule
Dedicated project management kept delivery coverage stable and stakeholders informed throughout the migration
Built replacement planning so technician turnover did not stall the work
Onboarded new technicians quickly with a clear ramp-up process
Configured and tested every site before Epic go-live
Helped the client grow the team and finish equipment deployment across all sites
Our Tech Stack
The tools and platforms used to deliver this work
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